Privacy Policy

This Privacy Policy explains how Simli Digital Solutions collects, uses, stores, discloses, and otherwise processes personal information when you visit our website, book an audit, request a proposal, become a client, use our services, interact with our social media pages, or contact us by WhatsApp, email, phone, form, meeting, or other electronic means.

This policy applies to personal information we control for our own business operations. Where we process information strictly on behalf of a client, such as customer lists, leads, WhatsApp conversations, campaign data, or client account information, that processing is governed by our agreement or project scope with that client.

If you do not agree with this policy, you should not use our website or provide personal information to us. Your use of our website and services is also governed by our Terms of Service.

"Simli", "we", "us", and "our" mean Simli Digital Solutions, operating from Tamale, Ghana.

"Services" means our marketing, website, content, Google Business Profile, WhatsApp automation, advertising support, business systems, dashboards, consulting, retainers, and related digital services.

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked to an individual, such as a name, phone number, email address, online identifier, payment record, account detail, or communication record.

When you contact us, book a call, complete a form, request a quote, pay for services, or work with us, we may collect your name, business name, phone number, email address, location, role, billing details, project goals, preferred communication channel, and any message or file you send.

For client work, we may collect business information such as website links, social media pages, Google Business Profile details, product or service information, brand assets, customer enquiry data, campaign notes, access permissions, invoices, payment records, content approvals, reports, and project instructions.

If you give testimonials, reviews, photos, screenshots, case study information, or other public-facing material, we may collect and use that material with your permission or where it has been approved for publication.

We may receive information from platforms and tools used in your project, including Google, Meta, Instagram, TikTok, LinkedIn, WhatsApp, website hosting providers, analytics tools, payment processors, email tools, CRM tools, or other software providers.

We may also collect business contact information from public sources, referrals, social media pages, business directories, client introductions, partners, or publicly available websites when it is relevant to our services, sales process, or project delivery.

When you use our website, we may automatically collect device and usage information such as pages visited, links clicked, browser type, device type, approximate location, referring URL, interaction data, date and time of visit, and technical information used to keep the website secure and working.

We may use cookies, local storage, pixels, analytics tools, embedded content, social widgets, and similar technologies. You can manage optional cookie choices on our Cookies Settings page.

We use personal information to respond to enquiries, schedule consultations, prepare proposals, provide services, manage client projects, process payments, send invoices, provide support, deliver reports, maintain records, secure our website, improve our services, and comply with legal, tax, accounting, and business obligations.

We may use business contact details to send administrative messages, project updates, renewal reminders, campaign reports, service notices, educational content, and relevant offers. You can ask us to stop non-essential marketing messages at any time.

We may analyse website usage, campaign performance, enquiry sources, and customer journeys to improve our website, content, advertising, reporting, and client service delivery.

Many Simli services involve third-party platforms such as Google Business Profile, Meta, Instagram, TikTok, LinkedIn, WhatsApp, Paystack or other payment providers, email tools, hosting providers, analytics tools, website platforms, and automation tools. Information processed by those platforms is also governed by their own terms and privacy policies.

If you give us access to your accounts, we use that access only to provide the approved service, maintain your project, troubleshoot issues, connect tools, generate reports, or complete work you have requested. You can revoke access where the relevant platform allows it, but doing so may affect our ability to deliver the service.

We do not use client account access for unrelated advertising, unrelated data extraction, or unrelated services without permission.

We do not sell personal information. We may share information with trusted service providers, contractors, designers, developers, media buyers, copywriters, hosting providers, analytics providers, payment processors, communication tools, professional advisers, or other partners where needed to run our business or deliver your project.

We may share limited information with social networks, advertising platforms, search platforms, or analytics tools to measure campaigns, build audiences, attribute leads, improve reporting, or provide services you requested.

We may disclose information if required by law, court order, regulatory request, fraud prevention, debt recovery, account security, business transfer, or to protect the rights, safety, and property of Simli Digital Solutions, our clients, or the public.

We keep personal information for as long as reasonably needed to provide services, fulfil transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud or abuse, and meet legal, tax, accounting, and operational obligations.

When information is no longer needed, we may delete, archive, or anonymise it unless retention is required or permitted by law or legitimate business need.

We use reasonable physical, technical, and administrative measures to protect personal information. These may include access controls, limited account permissions, secure passwords, encrypted platform access where available, internal process controls, and careful handling of client assets.

No internet or communication system is completely secure. Clients should avoid sending passwords, private keys, payment card details, or other sensitive credentials through unsecured channels. If you believe information shared with us has been compromised, contact us immediately.

Although we operate from Ghana, some tools and service providers we use may process or store information in other countries. These may include hosting, analytics, communication, advertising, payment, cloud storage, and software providers.

Where information is transferred internationally, we take reasonable steps to work with reputable providers and use available safeguards appropriate to the nature of the information and the services being provided.

Depending on applicable law and the nature of your relationship with us, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, withdraw consent where processing depends on consent, or ask us to stop sending non-essential marketing messages.

Some requests may be limited where fulfilling them would affect another person, prevent us from providing a service, interfere with security, conflict with legal obligations, or prevent us from enforcing our rights or maintaining necessary business records.

To make a request, contact us using the details below. We may ask for information to confirm your identity before responding.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date. If a change materially affects how we use or disclose personal information, we may provide additional notice where appropriate.