Legal
Effective date: July 6, 2026. These terms explain how our website, projects, retainers, campaigns, platform access, payments, cancellation, and digital services are governed.
These Terms of Service govern your use of the Simli Digital Solutions website and any services, proposals, retainers, campaigns, systems, consultations, platform access, or deliverables we provide. By using our website, booking a call, accepting a proposal, paying an invoice, approving work, or continuing with a project, you agree to these terms unless a signed agreement says otherwise.
"Simli", "we", "us", and "our" mean Simli Digital Solutions, operating from Tamale, Ghana. "Client", "you", and "your" mean the person, business, organisation, or representative using our website or services. "Services" means our marketing, content, website, Google Business Profile, WhatsApp automation, ads support, business systems, dashboards, consulting, retainers, training, and related digital services. "Deliverables" means final work product specifically created for you under an approved scope.
The exact scope, timeline, fees, deliverables, review rounds, access requirements, and responsibilities are set out in the relevant proposal, invoice, project brief, retainer plan, statement of work, or written agreement. Anything not included in that scope is excluded unless we agree to add it in writing.
You agree to provide accurate business information, timely feedback, approvals, brand assets, account access, product details, payment details, and any content, permissions, licences, or legal rights required for us to deliver the work. Delays in approvals, access, content, or payment may affect timelines, launches, campaigns, and results.
Fees, deposits, payment schedules, retainers, renewal terms, and due dates are stated in the proposal or invoice. Unless otherwise agreed in writing, deposits and setup fees are required before work begins, and work may pause if payments are overdue. Third-party costs such as ad spend, hosting, domains, software, plugins, SMS, payment gateway fees, stock photos, printing, or platform subscriptions are normally billed separately or paid directly by the client.
You may cancel a project or retainer by giving written notice by email or WhatsApp. Fees already due, approved work, completed work, strategy work, setup work, creative work, third-party costs, ad spend, software costs, and booked production time remain payable. Retainers are not refunded for periods already started unless a written agreement says otherwise. If we cannot accept or continue a project for reasons unrelated to client breach, we may refund unused prepaid fees after deducting completed work and non-recoverable costs.
Reasonable revisions are included only where stated in the approved scope. Requests outside the scope, after approval, after launch, or after a campaign has gone live may require a new quote, change request, or additional invoice. If you approve content, designs, settings, messages, or launches, you are responsible for checking accuracy before approval.
Some services require access to your Google, Meta, Instagram, TikTok, LinkedIn, WhatsApp, website, hosting, domain, payment, analytics, or other business accounts. You are responsible for ensuring you have authority to give us access. We may suspend work if access is removed, blocked, unsafe, incomplete, or restricted by a platform.
We work to improve visibility, trust, enquiry flow, content quality, systems, and campaign execution, but we cannot guarantee specific sales, rankings, leads, ad results, approvals, account recovery, platform decisions, or revenue. Search engines, social media platforms, payment providers, hosting companies, and messaging platforms may change policies, pricing, algorithms, availability, or account access at any time.
After full payment, the client owns approved final deliverables created specifically for the client, except for third-party materials, open-source software, licensed assets, fonts, plugins, templates, tools, pre-existing Simli materials, internal workflows, strategy frameworks, reusable code, and reusable components. We may retain the right to show non-confidential work in our portfolio, case studies, proposals, and marketing unless agreed otherwise.
Both parties should protect non-public business, customer, account, strategy, financial, and technical information shared during a project. Confidential information may be disclosed where required by law, professional advisers, service providers, project contractors, or platform providers who need it to perform the work.
You must not use our website, tools, deliverables, account access, automation, content, or services for unlawful, misleading, abusive, discriminatory, fraudulent, harmful, spam-related, platform-violating, or rights-infringing activity. We may refuse, pause, suspend, or terminate work that creates legal, security, safety, platform, reputation, or payment risk.
We may suspend or terminate services if you breach these terms, fail to pay, provide inaccurate information, misuse deliverables, remove required access, request unlawful work, create security risk, or repeatedly fail to provide cooperation needed to complete the project. Either party may end a project according to the relevant proposal, retainer terms, or written agreement.
Our website and services are provided on an "as is" and "as available" basis unless a written agreement says otherwise. We do not warrant that our website, third-party platforms, integrations, campaigns, automations, or deliverables will be uninterrupted, error-free, secure, approved by platforms, or suitable for every business outcome.
To the fullest extent permitted by law, Simli Digital Solutions is not liable for indirect, incidental, special, consequential, punitive, reputational, data-loss, platform-loss, or lost-profit damages. Our total liability for a paid service is limited to the amount you paid us for the affected service in the three months before the claim, unless applicable law requires otherwise.
These terms are intended for Simli Digital Solutions operations from Tamale, Ghana and are governed by the laws of Ghana, unless a written agreement says otherwise. We encourage clients to raise issues early so they can be handled in good faith. We may update these terms from time to time by posting a new version on this page. Continued use of our website or services after updates means you accept the updated terms.
Contact us at hello@simlidigital.com or WhatsApp 0241143150.
